A while ago we had this problem where the phone would ring three times in a row every five minutes. After a number of days it was fixed. Now it is back. The first time it happened I would answer each fucking call like it was a real call. Because I hate getting my spiel cut off. Even if it’s me doing the cutting.

It’s just one of those ticks of mine. I have to say the whole fucking thing or I’m just not happy. But not this time. Fuck them. Every five minutes I answer and release three time in a row. Answer Release, Answer Release, Answer Release. I’m not even bothering to pick up the phone. If it’s a real person they will call back. If it’s a real person and they don’t call back? Well fuck them.

This kind of thing will never be fixed. It will only get a temporary fix. The shit will break again. The hotel is to cheap to fix anything the right way. It’s a good thing I just don’t give a shit anymore.

Drunk people. I hate them. The bar called down when I came in and wanted someone (other than themselves) to come down and take care of some passed out drunk. My response was of course your on your own. Actually I told them to call the cops. They said but it’s a guest. Fuck them. Passed out drunk is not a hotel sort of problem. That’s the realm of men in blue.

Later a hotel employee came up with this supposed drunk passed out guy. Which I had assumed that the employee was taking the guy home? Or something. Well as it turns out that this employee was taking the drunk to another bar. Or again I assume this is what happened. Because this employee later returned with the drunk and was shit faced also. This particular employee I have seen all boozed up before.

The employee asked me to call a cab. I dialed the number and gave them the phone. When I’m not drunk I can’t stand drunk people. This drunk hotel employee is trying their best to be funny. I hate funny drunk people even more. So I decided to take the humor out of this employee by letting them know that the cab takes forever to get here. The drunk employee doesn’t like this. The drunk employee wants to go home and pass out.

It’s at this point that this shit faced employee decided to drive home. Except the drunk employee doesn’t want to look like some shit faced drunk and they try to get me to decide for them. The employee doesn’t know me. I’m only responsible for one person. Me. I don’t give a fuck about some drunk asshole. If you want to drive home drunk do it. If you want to wait for the cab great. Your an adult and it’s time to act like it. And of course the drunk employee drove home.

Now I’m sure that I’m the bad guy here. I should have been the babysitter for this drunk employee of the hotel? I should have forced the employee to give me their keys? Sorry not me. I’m payed 8.75 an hour to do the audit. That is it. No more, no less. I don’t care if I come off the bad guy. I like being know as the asshole. I’ll be damned if I have to start looking after stupid fucking employees that don’t have the common sense to wait for a cab rather than risk getting a DUI or worse.

A great story was told to me that I must pass on. It’s a classic. It’s about the New GM Douche Bag.

The second shift front desk clerk was going about their business when the sheriff comes out to the front desk. As it happens the New GM Douche Bag was out in the lobby and sees that the sheriff is behind the desk. “What are you still doing here?” the new gm asks the sheriff.

The sheriff responds “I’m here to help with the check ins.”

The New GM Douche Bag replies “I don’t see the need for you being here. Go home. The second shift desk clerk is very capable of handling the check ins. Are you trying to impress me?”

Which at this point in the story I’m laughing my ass off and didn’t hear the end. I wasn’t going to write one word about this New GM Douche Bag. But then I went and forgot to turn on the Idiot Page again after playing with some stuff on the site. The New GM Douche Bag by luck came to the site at the right time and left two comments on past articles. Which is really all I’ll have to say on this subject. I write about the retarded shit that happens at the hotel. I don’t cover this kind of stuff. It’s the best compliment I can give.

It’s not often that I’m called a liar. Basically I wrote something that another employee told me about. The GM Douche Bag of the hotel left this comment:

Great story, to bad it did’nt happen! For the sake of accuracy and integrity you should check your facts. As a reader I’m concerned that your site has a very narrow view of reality or generally just makes stuff up. To be credable and to keep my interest, lets open a dialogue here and debate the issues. Will you take the challenge?

No where do I claim that anything on this website (blog!) is the truth. I think that this type of site (whatever type it is) doesn’t really matter if it deals in the truth. In fact most people who come to this site probably don’t care if what I right is fact or fiction. Naturally I replied to the gm with this comment of my own:

Just makes stuff up? Not from my point of view. This is the second time I let my guard down. From here on in you have to be credible to keep my interest.

When I got in tonight I was told by the employee working that the gm had checked my site only to find that the hotel’s ip was blocked. The gm supposedly made a comment along the lines of “I guess I offended him.” Kinda sorta I suppose you did. But then kinda sorta you didn’t. I’m just able to do that kind of thing if I want to. Blocking ip addresses is just a defense mechanism.

Anyway let me do a quick blow by blow me responding to the gm’s comment. First up:

Great story, to bad it did’nt happen! For the sake of accuracy and integrity you should check your facts.

Welcome to the internet! Accuracy and integrity are something members of the press have to worry about. I don’t check my facts. If it sounds good I write about it. I think that your biased in the accuracy and integrity department as your the general manager of the hotel I work for. Bad press is still bad press even on the net. Which brings us to this comment:

As a reader I’m concerned that your site has a very narrow view of reality or generally just makes stuff up.

As a reader? Again I think your just a little biased worrying about my narrow view of reality since your the general manager of the hotel. I do admit the making stuff up thing did hurt. But again no where in my blogging handbook does it say I have to to write the truth, the whole truth, and nothing but the truth. I deal with my opinion on things and second hand stories passed on to me by disgruntled employees. Next is the my favorite part:

To be credable and to keep my interest, lets open a dialogue here and debate the issues. Will you take the challenge?

Not to be a real pain in the ass nitpicker, but I think one should be able to spell credible before they even try to accuse someone else of not being credible. An open dialogue debating the issues here on my website? You forget that I deal in lies and that generally I have a narrow view of reality. Why on earth would I want to debate anything with you? I have nothing to debate. As I see it that hotel is broken. I’ve been there just a tad bit longer than you so I believe that entitles me to my opinion of things as I see it.

So no debate with me. Fix the hotel. Your in the position to do so. Get that place to treat employees like human beings. Show them some respect. And just maybe start giving out some raises. The only direction the hotel will go is down as long as you let the hotel’s employees be treated like indentured servants. Now feel free to openly discuss this here on my site. You have a chance to play pr to the people that do happen to read this that know exactly what I’m talking about. I’ll for a civil discussion. But I’m not up for a debate.

But I’m afraid to say the only way your going to change my lies and my narrow view of reality of the hotel is to change things for the better there. And believe me I’ll let you know when that happens. I’ll know because the other employees tell me their problems. I hear how disgruntled everyone is. I’m just the only one who seems to say anything.

I’ve got rumors. Who wants some rumors? And it’s all sort of related. The sheriff of operations is dead. Long live the sheriff. I often wondered what a person does when they get the “of operations” suffix attached to their title. I wondered what an “of operations” person does. Here at this hotel an “of operations” guy ran the front desk, housekeeping, and maybe engineering.

Well not any more. Housekeeping is now run by Jani or so the story goes. Which from the talk form the housekeeping employees this was a move that was needed. Management of housekeeping has been less than desired. Which not all of the blame can be pointed at the sheriff of operations. There are a few employees that were promoted that should not have been. And when you start letting family in and show that them special treatment over the rest you start to have some big problems.

Next topic. It’s time to say goodbye and rest in peace to TimeClock Plus. Which was chronicled briefly in No Punch, Time Travel, and Time Fixed. It’s been said that this biometric system has been kaput since the last pay period. So for at least two weeks now this system has been dead. Has any manger told anyone? No. As per the usual with this hotel employees have got to find out by word of mouth.

One final bit before I go. I will not ever refer to myself as a computer wiz to a guest. Never fucking ever ok? That kind of information is need to know and frankly that’s just not something the guest needs to know. So when you go and talk to a guest who had trouble with an employee that claims he is a computer wiz and who works weekends let’s make sure that you realize two things.

1. I don’t refer to myself as a computer wiz.
2. I never work weekends.

So simple even my niece and nephew knows the second point. The two points I expect the guy in charge to be able to handle. I’ll be grilling my niece and nephew on the first point as well. So when two kids between the ages of six and seven can grasp something the guy in charge doesn’t I begin to worry.

Let’s talk about hotel security. When you stay at a hotel do you even think about security? Do you automatically assume there is security? If you assume/know there is security at a hotel do you know if they are cops or rentacops? Or sometimes it could something worse than a rentacop.

If you come to my hotel and check in after 11pm don’t ask me about security. You may or may not like the answer you will get. Because call me odd but when a guest asks me a question I answer as honestly as I can. There is no security sunday through thursday. None. If I have problems I call the cops at the first sign of something is going wrong. I don’t go and investigate. I call the cops and let them deal with it. I’m payed my 8.75 an hour to be an auditor, nothing more nothing less.

Security on the weekends up until very recently had been cops. Police Officers who do the security gig as a part time job. It’s nice having cops as security for a number of reasons. First off you feel safer. Knowing that the security guard is packing heat and knows how to use it is always refreshing. It’s not so inspiring when it’s the fatting lazy rentacop and his can of mace and long flash light. Rentacops are making shit for wages. Like they give a shit about their job anymore than I do mine?

I mentioned it gets worse? What happens when the management pisses off the cops and the cops quit? What can be worse than a rentacop? What happens is the management of the hotel has one of the engineers do security on the weekend. Now the guys nice enough. But he has no defense from anything that can harm him. If some drunk rowdy guys give him shit he can toss his tool belt at them?

Plus it’s the obvious fact the guy is a hotel engineer. If some guy in wearing a tool belt and a hotel uniform comes up to my room to tell me to be quiet I’m just not going to take him seriously. The cops wear suit and ties. They have a little plastic badge that identifies them as hotel security. Big difference there.

And here is some advice from me to management. Get the cops back. I don’t give a fuck what the story is. Get them back. We have had the rentacops before. Your going to find out the hard way about them. Suck it up get the police back. And you need to have your head examined for letting the engineer do security. That one has done it before and caused nothing but problems. The hotel is supposed to be getting better. I only see it getting worse.

This people is the beginning of the end:

Effective Tuesday, May 16, 2006, Van Galder Bus/Coach USA will stop serving the Ramada Inn at South Beloit. Our new loading/unloading are will be at the McDonalds/BP Travel Plaza, which is located at IL-75&I-90. All scheduled departure times will remain the same.

What is the most likely? Guests who use the bus have to find a ride to a shitty hotel or they can take a ride to a decent hotel that isn’t managed by fools?