Thursday December 29th 2005

	The Guide 3:07 am-Turk Comments (0) Permalink (No Ratings Yet) The Night Audit Guide V 5.0 Section 1 1.1 Login Section 2 2.1 The Final Balance Report 2.2 YY1’s Section 3 3.1 Room Rate Variance Report 3.2 What To Look For Section 4 4.1 Things To Do Before The Audit Is Run Section 5 5.1 Putting The System Down 5.2 Fakeinit 5.3 Power Down Section 6 6.1 Running The Night Audit 6.2 The Pre Audit Tape 6.3 The Post Audit Tape 6.4 Finishing Up 6.5 The Post Audit 6.6 Night Audit Reports Section 7 7.1 Special Days 7.2 Sunday Night 7.3 Wednesday Night Section 8 8.1 Credit Cards Section 9 9.1 Reports for lazy managers Section 1 1.1 Login First put the computer(s) in to audit mode. Escape out of every screen Quit Encore. Hit escape, a prompt will come up that says: “exit from the Encore application? (y/n)”. Hit y, then enter. At the login prompt type in audit1 and/or audit2. Then enter your encore login. Section 2 2.1 The Final Balance Report Check the thingie by the printer to the right. Look in the top one labeled “Banquet Tickets & Corrections”. Grab the direct bills in the bottom. Look to see if they (the front desk) have balanced. Print the Final Balance Report (5-3-5-y-s-n-n-y). The first couple of pages are what we want to concentrate on for balancing purposes of the direct bills. If direct bills do not balance first check if there are any YY1’s. 2.2 YY1’s YY1’s appear on the Final Balance Report under the id column. YY1’s are the result of people checking out of the TV in their room. To get YY1’s out of the system and out of the direct bill totals you to post the room balance to the credit card. Go in to the departed guest screen (3-1-3). To post the balance to the credit card hit 3 to post. Enter c to post to the credit card. Section 3 3.1 Room Rate Variance Report The purpose of this Room Rate Variance (5-2-2-1-1-enter-s-n-n-y) is to find variances in room rates. The frontdesk is supposed to do this, but not always does. 3.2 What To Look For Here are a few things to look for when looking at this report. Look under the regular and quote columns. If these rates don’t match you want to fix it so the quoted rate matches the regular rate. If rooms are being shared the above the is not always correct. You also need to check the desc line at the check in or change a room screen (2-1). Section 4 4.1 Things To Do Before The Audit Is Run There is a few reports you can run before the audit. Run a reservation list (5-1-1-1-mmddyy-#days-2-1-s-n-n-y). Run a vacant room list (5-4-3-1-4-enter-s-n-n-y). Run a guest list (5-2-1-1-y-enter-297-enter-s-n-n-y). These reports will be needed while the computer is down and when it’s running the audit. Section 5 5.1 Putting The System Down Before you put the system down and in to single user mode. Escape out of the system so you are looking at a big E. Hit escape and enter y to exit Encore on each computer. You will see this prompt: jvlbl SCO UNIX System V/386 Release 3.2 login: Do this to every computer. 5.2 Fakeinit At the login prompt type in encadm and hit enter. This is only done at the main computer in back. This computer is referred to as the console. This brings you to the Encore Administration Menu. Put the system into fakeinit. Fakeinit is the single user mode. While fakeinit is active the restaurant and bar can not post. At the admin menu prompt type in fakeinit and hit enter. Type y when it asks you if you want to exit multi-user mode. If any computers are still up when you enter fakeinit you will get a message reminding you. 5.3 Power Down At a point when you know that the bar has finished posting you can do a power down. It’s important to remember to do this only after you know the bar is closed and posted. At the Encore Admin Menu type in powerdwn and hit enter. If any of the computers are still up you will get a warning message to put them down. The computer will take a minute or two then you will get asked if you want to continue. Type y for yes and the computer will do it’s power down routine. When the computer is done it will tell you that it is ok to power off or to hit any key to reboot. We want to power off, so turn off the power of the tape drive (on the back of the unit) and then turn off the console’s power. Then all you have to do is power back up. First turn on the tape drive (or the computer will not recognize it is there). and then hit the power button on the console. Section 6 6.1 Running The Night Audit The night audit consist of two phases. First the pre audit and then the post audit. 6.2 The Pre Audit Tape First a word of warning. Do not do the audit on the console in the back. At the prompt(see section 5.1) enter in audit1 or audit2. At the main Encore menu hit 6. You will be asked twice if you want to start the main audit. Hit y both times to start the main audit. Then to start the main night audit hit 1. You will get a warning to make sure all the other computers are logged off. You will get two prompts asking you if you are sure you want to start the night audit. After you answer yes the second time you are committed to doing the audit. There is no going back. Hit enter to start the night audit. At this point the computer will run some system tests and you will be asked to insert the first tape. After you put the first tape in the tape drive hit enter. You will be asked to enter the number given. Do so and again hit enter to continue. It is important to note that each tape also has two phases. First Encore gets all of it’s data ready and then writes that information to the tape, this takes about a half hour. You will get a warning beep and be asked to hit enter to continue. Then when Encore has all of it’s data it wrote to the tape it double checks that the information is correct, which takes another half hour. So each tape takes a hour. And the whole night audit process takes just about two hours. 6.3 The Post Audit Tape The post audit is really the same as above in section 6.2 The Pre Audit Tape. 6.4 Finishing Up After the audit is done running you will get a prompt that lets you know that the audit is done. It says: The main audit is now complete- you may now return the system to multi-user mode and run the post audit. Press enter to continue… Press enter to continue. 6.5 The Post Audit First don’t confuse the Post Audit with the Post Audit Tape. Two different things. The Post Audit is ran by hitting 6-6. This is a simple process and the computer does all the work for you. This is essential if you want to be able to print all of the night audit reports. 6.6 Night Audit Reports There are two sets of night audit reports that have to be ran. First the Main Night Audit Reports (5-9-2-1-1-1-s-n-n-y) and then the Post Audit Reports (5-9-2-1-1-2-s-n-n-y). Time on these vary, depending on the number of guests. Section 7 7.1 Special Days There are two days that you have to do extra steps to complete the night audit. 7.2 Sunday Night On every Sunday after the second night audit tape has ran you will be prompted to insert the crash tape. There isn’t much for you to do. Put the crash tape in the tape drive and hit enter. Be aware that the crash tape takes an additional hour to complete. The crash tape must be completed to finish the night audit. 7.3 Wednesday Night On every Wednesday you are prompted to do the EDT Billing Archive backup. After the Post Audit (section 6.5) has finished you will be prompted to insert the EDT billing tape. Here is what the actual prompt tells you: EDT Billing file archive program Press esc to bypass or Enter to continue. At this point hit escape to quit this. It will ask you to insert the tape and then hit enter to continue. Do not do this. This process takes three to five minutes. When the EDT backup is done you will get a message telling you to tap enter to continue with the Night Audit process. Section 8 8.1 Credit Cards To balance the credit cards for the front desk use this procedure. First you must print an Awaiting Settlement report (func/enter(blue key)-3-1-1-1 using the credit card machine. At the bottom of this report you will see totals by credit card type. You must balance this with the encore totals which can be found on the Final Balance Report (5-3-5-y-s-n-n-y). You must add the visa and mastercard totals together on the credit card report to balance to the Final Balance Report . To settle the credit card you must use the credit card machine. To do this hit settle(no. 9)-1-enter-enter total-enter. The credit card machine will do it’s business and a report will print out. Put the two credit cards with the encore folios. Section 9 9.1 Reports for lazy managers After the audit reports are complete there are additional reports to print. These reports are for the managers to lazy to print their own reports. The majority of these reports are done from the same place you printed the night audit reports. You want to enter 5-9-2-1-3 for reprinting reports. Unless the report has a AP0 before you enter in the exact numbers as indicated as if starting from the main encore menu. GM Reports AP061055 Control Report AP061020 Room & Tax Postings AP061021 Additional Postings 5-3-6-2-y-s-n-n-y Advance Deposits Report Sales Reports AP061020 Room & Tax Postings 5-6-1-2-s-n-n-y Rm Statistics By Market Segment FDM Report’s AP065010 No Show Report f Ed AYsiuDIPF u
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	Weasels 1:25 am-Turk Comments (0) Permalink (No Ratings Yet) I wanted to make the first installment of my “column” about me and how I think. I know of the fascist attitude of Turk’s bosses and I don’t want to see the guy getting fired. So I will write about non “pertinent hotel information” here in my ranting area. Any way its not the hotel I work at, so they can fuck themselves. Let me tell you people about my weasels. Yes I keep weasels as pets. It allows me to think like the weasels I work by seeing these animals in action. They are viscous little bastards who terrorize weaker prey. If you don’t have experience with they guys read the definition up top, but I think must of you have plenty of experience with weasels. Larry is the first weasel pictured above. It is the leader of the pack. Or at least the other two follow him. Because Larry is the least skilled of the weasels to be in charge. Larry has a hard time taking care of its self. Larry does not forage for food very well, and is very poor at the hunting of the creatures they eat. Larry has a difficult time going the bathroom without pissing on himself. Usually the other two do the work that Larry should be doing. Which brings me to the second weasel pictured above. The second of my weasels is named Curly. Curly is almost like Larry. Except Curly is just plain retarded. Where as Larry is unskilled, Curly has a few extra chromosomes. He’s nice enough as far as weasels are concerned. Curly is also unfit for leadership of the pack. Third and my favorite is Moe. Moe is extremely intelligent and cunning for a weasel. He is also extra violent as far as weasels are concerned. Moe really does all of the work for Larry, yet Larry is in charge of their group. Which brings me to natural selection. Natural Selection is in a nutshell survival of the fittest. Now I do not want to argue Darwin with you people. This is just something I believe in. Here is what happens with my group of weasels under natural selection. The other two weasels, most likely Moe would kill Larry. Larry is the weakest in the group and the survival of the other depends on Larry functioning as the leader. This is mother nature at work. I don’t want to hear people saying “ohh poor cute innocent Larry. Spider you are a cold heartless bastard!” In the real world Moe would rip out Larry’s fucking gizzard. And then Moe would be in charge with it the way it should be. But be rest assured in the controlled environment they live in poor Larry is still alive and well and in charge. But one day even in that controlled environment poor Larry is going to get what he deserves. And that goes for any weasels like Larry. Natural selection is coming for you! tw gNcvFVhbLm vMStOhbzLCagnb
		Views: 6,369
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Saturday December 17th 2005

	Dark & Light 8:56 am-Turk Comments (0) MMO's Permalink (No Ratings Yet) Dark & Light is a supposed next gen mmorpg. It comes out next late year sometime. In the mean time you can play the prequel game Settlers of Ganareth for free. Except when they say play for free they mean not play some buggy piece of shit hack job of a game. And don’t think your going to find any help on the official forums, because they are a cesspool. If you really want to try playing this piece of shit head over here if you have problems. The sad thing is they duped some poor souls into actually buying the privilege to play (test) this game. I guess some people like throwing their money away. I think it’s safe to say this one can be added to the list of mmorpg’s to stay clear of. Good luck if you do try it and I hope you have more patience than me.
	Crap, Dark & Light, MMO	Views: 1,199
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Friday December 9th 2005

	Steak Stink Room 1:14 am-Turk Comments (0) Guests Permalink (No Ratings Yet) I had a rocket scientist tonight people. I swear the amount of stupid inbred retards this hotel attracts is amazing. This “guest” (and I use the word lightly) calls me up from his room. The problem being that the room smells like steak. Now at first I figured it was the guys foreign/drunken accent and I was miss hearing him. I’ve worked in the place a long long time and I’ve never ever experienced this phenomenon of rooms stinking like steak. So once it was established that it was his room stinking of steak I immediately came to a number of conclusions. First and foremost is that this guy was looking to get a discount. Secondly that the guy was just slightly off his rocker to use stinking of steak as his excuse to get the money off his room. I’ve heard a lot of stupid excuse people would use to get money back but this clenches it as the dumbest one yet. Now I’m the kind of person who enjoys these assholes. So I go through the proper steps to deal with this nutter. First I apologize for the stinking steak smell of his room. Now I knew the guy wanted money back. But he (they really always) couldn’t cut right to the chase. He had to embellish his story of stinking meat for much longer than needed. Next I offer him the solutions available to me at this time of night. The only one being moving from his steak stinkified room. But of course this would solve the problem and cut against his goal of money back. So of course it’s a no can do on the move. These kinds of cheap ass guests always have a counter to the easy fix to their problem. This guy had a friend that was of course heavily medicated. So heavily medicated that a move was not possible. The guy won’t give up though. He keeps me on the phone like I’m holding back my team of top secret steak stink cleaners. I have to tell him that the only option tonight is moving. End of story. Well of course this goes against his goal of getting money back so we come the end of our conversation on the phone. These guests next almost always make an appearance at the desk. To be able to hammer home the tragedy of their complaint. In this case I’m privileged with about twenty more minutes of this guys steak stink. Honestly it’s at this point in this game I would like to be able to tell the cheap bastard to pack it in the ass and get the fuck out of my hotel. But I can’t. I only reiterate the only solution to his steak stink room is moving and I tell him further solutions await him in the morning with the managers. Before the guy leaves the front desk area he reaches across the counter to offer me his hand to shake. I hate when they do this. I do not want to shake a customers fucking hand. I haven’t the slightest idea where his hand has been and I would rather not touch it. Of course this is slightly rude I suppose. I always pause awkwardly for a minute before excepting the handshake. After the guest leaves I make a beeline tot he bathroom to wash my now possibly infected hand. Now to be clear I want to mention that I don’t really give two shits whether there was a stink of steak coming from the guys room. Don’t care in the slightest bit about these peoples bullshit stories. True or not it’s always the same thing with these kinds of customers. They want money back because their fucking cheapskates. I’ve seen these kinds of people quite frequently in my time at the hotel and I can spot them from a mile away. The last talk I had with this guy I made it clear that he was not going to get a lot of help in the morning from management seeing how he refused to move. If you refuse our help at the time of the complaint how can you expect something to be done eight hours after the fact. This of course was a outright blatant lie, a bluff if you will in my attempts to foil these kinds of people. Management would have gave this guy money back. And that goes against my purpose in life of sticking it to the guests when I can. After about thirty minutes I got another call from my guy in the steak stinky room. He had fallen for my bluff. The guest called apologizing left and right about his mistake. The steak stink was from the room service they had ordered earlier. He blubbered a few times with apologies. He made sure to tell me not to mention this to the managers in the morning because it was all a mistake on his part. I of course accepted his apology and told him to have a good night. You see the extent these people will go to save a few bucks? It disgusts me more and more. But I’m happy that this unhappy costumer has been dealt with in the manner they deserve. Uxn rrde
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Wednesday October 26th 2005

	This Is It 7:50 am-Turk Comments (0) Bad Hotel Permalink (No Ratings Yet) I’ve fucking had it. This morning I was verbally abused by some foul mouthed asshole who thinks that all the people like me up north are rude unintelligent clods who are not able to speak. On top of that this old fuck thinks working for some hick company out of Kentucky makes him special. Fuck him and fuck his company. I hear their cookies suck anyway. What bothered me the most about this incident was the fact that this guy refereed to me and the area I’m in as “these people from the north” or “the north”. I just had hoped that this kind of confederate I fuck my sister bullshit would have ended a long time ago. It’s all one big country. Do we really need to keep this north and south bullshit going on? I don’t care if this fucker is from the south. I know some people from down south and they are not assholes. Assholes are a universal thing. This guy who happens to be from the south is an asshole. He could just as well be from Mars. Dealing with these kinds of assholes just drives me crazy. But it makes me even fucking madder is that half of the shit this old fuck was yelling at me about was because of someone in the sales department. If your going to outright lie to this sonuvabitch let the rest of us know. Telling a guest that all reservations will be under the company name and then putting the reservation under the persons name is just another example of how the hotel just doesn’t communicate. WinPm reservations call for a persons last-name and first-name. There isn’t any place to put in or call up a reservation by company name. So here I’m trying my damnedest to tell this cocksucker that he’s right and I’m wrong. Because that’s what you do right? You don’t argue with them. You take it on the chin and tell them that everything they say is the god honest truth. It just really pisses me off when I’m made to look like a goddamn idiot because someone else is telling this guest a fucking fairy tale. I understand we need business. I think there is a big difference in telling the guest he is right as apposed to out right lying to them. This sales person decided that keeping this old pricks business is so important that they had to lie to him to keep the old fuck happy. I think there is just so much of this ass kissing a person should do. And this sales person has done and gone far beyond the call of duty here. If the nose of this person isn’t permanently brown and has that constant smell of shit I’ll be surprised. So this old guy who has already raised up a storm is going to go and bitch again to management. I’m sure this time he will be using me (the northerner) as one of his gripes. Because I’m such a rude nasty retarded sonuvabitch and the whole hotel is like that. I wish that at times like this I was able to record these kinds of nasty ass chewing’s just so that others can hear just how rude these assholes that I call customers really are. Of course it wouldn’t matter if I did have it recorded. The management of the hotel would sell their souls to the devil for business. I’m really expecting to get it for this one just because the hotel is so hard up for business. And it couldn’t happen at a better time. Two weeks vacation and then some will be coming my way soon. So I’m going to assume that my ass is going to get fired for this and spend the next two weeks finding another job. Two weeks and I’m saying goodbye to that worthless shithole. My last day will be one for the record books. If by chance they don’t fire me for this shit I won’t be to hard on myself to stick to the two weeks deadline (a guys got to eat). But this is the last straw. This is it, it is all I can take. I have to get out of that place. As soon as I find a job I’m done. No notice. No going back. This time the bridge won’t be burnt. This time I’m going to blow the goddamn bridge up. And I don’t have the slightest idea of what kind of job to look for. I do know for a fact of what kind of job I won’t look for. I’m even going to put together a resume, and I hate those things. This has been a long time coming. In a way I really need to thank that old cocksucker for this. One way or another because of him I’m going to get out of that hotel.
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Wednesday September 21st 2005

	This And That 12:37 am-Turk Comments (0) Misc Shots Permalink (No Ratings Yet) Fuck I just can’t come up with a decent entry. I’ve made a few attempts. Nothing really ever felt right. I’ve also made a few attempts to write about some of the things going on at the hotel as well. But I get maybe three sentences in and I loose my steam. I just think that I’ve grown tired of the bullshit of that place. I feel no need to publicize the retarded goings on at the hotel anymore. I’m certainly not going to write about my new boss for a number of reasons. So other than that I’ve been doing my usual. Which isn’t a lot. I’m still a non smoker. And I’m still wasting a lot of time playing games. Currently I’m playing a lot of Fable and a little of City of Heroes/Villains. Fable I never played on the Xbox for maybe more than 15 minutes so I never got to into it. On the pc it seems to have captured my attention no problem. Sure it’s short even with the “lost chapter”. It’s just the little things I like about Fable. Like how townsfolk keep certain hours. Don’t expect to go buying/selling loot late at night. They also move around in a manner that I’m sure is scripted, yet seems more natural than in other rpg’s. City of Heroes is still fun for the moment. City of Villains I can’t really go into because of those pesky NDA’s that usually involve beta tests. I’m not all to sure how long my affair with City of Heroes will last. I’m pretty sure that as soon as the Dark Age of Camelot expansion is out I’ll jump back over to it to get my horse. And then maybe back to World of Warcraft. I’m starting to think I just may be burnt out on mmorpg’s in general. cpN VR yxrereVghpzB
	Fable	Views: 842
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Tuesday August 30th 2005

	Pandora 7:27 pm-Turk Comments (0) Default Permalink (No Ratings Yet) Pandora is something thats seems worth a further look at. Below is their description of what it is all about. Can you help me discover more music that I’ll like? Those questions often evolved into great conversations. Each friend told us their favorite artists and songs, explored the music we suggested, gave us feedback, and we in turn made new suggestions. Everybody started joking that we were now their personal DJs. We created Pandora so that we can have that same kind of conversation with you. I’ve been playing around with it and so far it seem pretty neat. They give a 10 hour free trial to anyone who wants to play with it. So far it is very interesting how this thing decides what to play for you. You have the ability to tell it if you like what it plays for you and it fine tunes what it gives you based on your input. Head over here to listen to my little test station. Keep in mind after the first 10 hours you have to pay them 36 bucks a year. tue wwkpzyGvmqOsmFnS t
	Music, Online	Views: 766
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