open all | close all Categories
open all | close all
Article Navigation
« Previous
Friday December 15th 2006
Signature Training 12:48 am-
Categories Bad Hotel, Fucks, Good Hotel Permalink Permalink
1 Star2 Stars3 Stars4 Stars5 Stars (No Ratings Yet)

Yesterday we had a Signature Training follow up meeting. Now since I’ve only worked at the hotel for a few months I missed out on the first part of the training. This training was held from 2pm to 6pm, which sucked for me because it’s right in the middle of my sleep times. It was another one of these training programs that spells out common sense down to the letter.

As it turns out we also use the Mystery Shopping that Signature offers. This is where people from this company call the hotel and go through the process of booking a reservation with whomever is working to make sure they are following their Magic Formula. Their Magic Formula is 16 steps that the hotel has stripped down to 6 steps that guarantees a 100% Mystery Shopping score. Which to me sort of shows the flaws in this Magic Formula of theirs.

The best part of all of this is that they record these calls that they make checking up on the hotel. The hotel can call a 800 number to listen to the recorded calls to see how they did. You simply enter in your 5 digit hotel id and you can listen to all the calls for your hotel. Or you can alter the 5 digits to listen to other hotels calls. Which in itself should provided hours of entertainment for me when I’m bored.

But it is a good thing. I’m rusty as hell when it comes to my dealing with the guest skills. I had built up a hate for all guests in the years that I worked at the worst hotel ever. So even though it was all common sense, it was needed (in my case) to put me in the right perspective.

Views: 895
On this day...

Leave a Reply

Your email address will not be published. Required fields are marked *

Note: This post is over 5 years old. You may want to check later in this blog to see if there is new information relevant to your comment.

Article Navigation
« Previous
December 2006
»Training Day (6.84)
»Train This! (6.44)
»Fun At Work (5.99)
»Your Star Wars Name (5.95)
»How Bad? (5.74)
»Liars In The News (5.72)
»Hotel Hate! (5.45)
»Hotel News (5.29)
»Good News (5.16)
»Hotelblues.com Radio! (5.14)
Mastodon me on Mastodon
ooh.directory a place to find good blogs that interest you.
Acolytes of Destruction a Bors Server Guild
Gawain the Blind The new home of Gawain on the internet.
Penny Arcade News Fucker 3000
Zero Punctuation The Escapist’s groundbreaking video review series starring Yahtzee
The Awful Forums The Something Awful Forums
Broken Toys A blog about stuff, by a guy who breaks and sometimes fixes stuff.
Evil Avatar Daily Gaming News… With Attitude
Kotaku Kotaku: a gamer’s guide that goes beyond the press release.
Voodoo Extreme IGN.com is the #1 gaming site on the web! Reviews, ratings, etc.
Blue’s News All the carnage that’s fit to post!

Is Sarah Palin Still Retarded?

View Results

Loading ... Loading ...
Polls Archive
Bad Behavior has blocked 228 access attempts in the last 7 days.
Akismet has protected Hotelblues.com from 6,593 spam comments.
Boycott Staforce
Copyright © 2023 Hotelblues.com All Rights Reserved | 111 queries, 0.829 seconds

Powered by WordPress/ WordPress Plugins Used
Hosted by Pas-Com Web Hosting