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Wednesday March 12th 2003
Charter Suck’s Less 5:58 am-
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Ok the last time I posted I was a little angry with Charter Support. I now have a working net connection at home. My problem is still more or less a mystery. I called Charter Support late last night and the gentleman I spoke with was more helpful than the last few. He didn’t volunteer the info I got from him. I had to ask the right questions. Which makes me think of the Dilbert strips were Dogbert runs a abusive tech support service.

What I asked was if my firewall would cause any kind of problems. The guy said yes that could be. I told him I was running Zone Alarm Pro, and then asked which firewall they recommend. And of course Zone Alarm is at the top of their list. So I uninstalled Zone Alarm. Still had the problem. I reinstalled Zone Alarm. And I still had the problem.

So because of the fact I was starting to show signs of withdrawl I decided to try a clean install of the os. Well not a totally clean install. Maybe a not as clean as it could be install. To make a long boring story a short boring story, I now have a working net connection.

And to make it worse the second tech guy I talked to was right. Some where there was a software issue. I still can’t figure that one out.

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