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  • Saturday November 28th 1998
    I’m Not Happy 3:00 am-
    Comments Comments (0) Categories Bad Hotel Permalink Permalink
    1 Star2 Stars3 Stars4 Stars5 Stars (No Ratings Yet)

    Well the event I have personally been waiting for has happened. As of 10:00pm I was let go from the hotel by Shawn Kennedy. His reason for letting me see the hatch was that I was not happy at the hotel. So what happens now?

    First I plan on getting ass drunk. Then on Monday I plan on calling my friends at the ACLU. Then I plan on contacting the media. They might like the corporate bastards against the poor little webmaster angle. So any way. Troy’s here, we have to go.

    I would like to thank in no particular order: Shawn Kennedy. Larry W. John W. Paula M. And anyone else that deserves my thanks. You all have been to kind.

    Views: 2,618
    Wednesday June 9th 2004
    My Job? 12:11 am-
    Comments Comments (0) Categories Bad Hotel Permalink Permalink
    1 Star2 Stars3 Stars4 Stars5 Stars (No Ratings Yet)

    The below is the description of my job as dictated by people who have been here for less than a year. And if the new front desk manager had anything to do with the creation of this document I have to laugh. How can a person that didn’t even work in the hotel business when I started doing the audit create a list of the things I’m supposed to do. My comments will be below this near work of fiction.

    Job Descriptions: Night Auditor
    Reports to: General Manager
    Required Training/Experience/Education: Computer experience is very helpful. Bookkeeping skills or training is preferable. High School diploma or equivalent. Experience with Excel, and Microsoft Word

    Minimum Qualifications:

    • Strong independent skills
    • Able to lift about 25 lbs
    • Command of the English language
    • Knowledge of calculator operations
    • Knowledge of copier/fax/printer

    Responsibilities/Duties

    • Audits shifts one and two and balances records
    • Performs Bucket Check
    • Posts daily room charges to folios
    • Produces back up tapes for computer system
    • Records Payroll
    • Daily revenue reports
    • Make packet properly
    • Performs daily duties listed in “Audit Book”
    • Counts drawer at end of shift
    • Clean lobby, and desk area during shift
    • Sets Wake Up calls
    • Assigns rooms for Reservations for the following day
    • Performs light maintenance (light bulbs, plunge toilets)
    • Set up of breakfast area
    • Write out Maintenance Sheets
    • House keeping assignment
    • Performs all other related jobs assigned
    • Meet all requirements as stated in the Employee Handbook

    There are a number of things here that make me realize just how bad I got to get the fuck out of this shithole.

    Records Payroll, this is new to me. Of course I’ve always assumed that was the job of the hotel accountant, not the night auditor.

    Clean lobby, and desk area during shift, ok sure maybe I need to keep the desk area tidy. But I’m sorry keeping the lobby clean is the job of housekeeping. I smell a lot of job cut backs. Anyone for cutting corners?

    Performs light maintenance (light bulbs, plunge toilets), not a fucking chance. Night Audit people. Not night fucking maintenance guy.

    Set up of breakfast area, that would be another one that just isn’t my job. Fucking hire some restaurant people. Not sure what night audit has to do with setting up of the breakfast area. Once agian a way to cut corners.

    Write out Maintenance Sheets and House keeping assignment again sound like the job of someone else. It looks like a lot of things are going to change at the hotel.

    Views: 1,521
    Friday April 15th 2005
    Hotel News 1:18 am-
    Comments Comments (1) Categories Bad Hotel Permalink Permalink
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    It’s funny I wasn’t going to comment on one of todays subjects just because it’s one of those things that seems like a joke by now. But the other bit of news I do want to comment on sort of ties it all together and I figured what the hell.

    The Front Desk Manager is quiting. And calling him that is just me giving him the respect that these asshole at the hotel couldn’t seem to find the time to do themselves. Won’t pay the guy and won’t give him a title. But they expect him to do the work. The FDM finally had enough of that bullshit and gave them a weeks notice. And one weeks notice was him being very generous. I would have gave them the finger and walked out a long time ago.

    Now while I’m sorry to see him go, I’m happy he’s not going to let the hotel fuck him in the ass anymore. And that’s really how I saw it. These assholes can’t even pay him what a front desk manager makes let alone give him a meaningless title of fdm. He made less than me for Christ’s sake. They just figured he’s young and he will take whatever bullshit that falls out of managements collective mouths as they spew their lies at him. I say good for you! You will be missed man.

    The second shift front desk clerk asked/stated that I would be asked to take the job of front desk manager. I just want to make sure it’s clear to everyone reading that if these people ask me to become the front desk manager at best I’ll politely laugh in their faces. The worst case scenario is of course I’ll end up laughing so hard in their faces they all get sprayed with my spit as I do my best to keep from imploding from the laughter I will end up generating. Honestly you people don’t have enough money to get me to do that job. So don’t waste mine and your oxygen by asking. Not that they will ask.

    Now that second bit of news, the one I did want to comment on. The current (now ex) GM is no more. It’s honestly getting silly now. Management here could probably be consider endangered species. I’m sorry to say that I do not have any heart felt words on the departure of this gm. Let me simply say that taking the hotels lifespan and history into consideration this GM will not be missed. You won’t even be a footnote in the hotels history book. Sorry for your trouble and better luck next time! And to this new GM all I can say is don’t use any American colloquialism if you don’t understand just how fucking stupid one can sound when they don’t use certain terms and ideas correctly.

    Views: 790
    Friday April 29th 2005
    I Don’t Tryout 12:54 am-
    Comments Comments (1) Categories Bad Hotel Permalink Permalink
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    Tonight the acting general manager asked me about how things are going. And I told him how it is. I told him that the place was a mess. I then asked him just long it was going to take him to find me a boss. It’s been two weeks already I reminded him. The chain of command is broken and the front desk is slowly falling apart.

    I need a boss. Funny coming from me isn’t? But the thing is, who do I complain to? Who do I report the things I see that is wrong at the hotel to? Who do I call at 7:05 am when the first shift hasn’t shown up yet? I need that front desk manager for all of these things. Because when it comes down to it I always respect the chain o’ command. And I’ll be damned if I have to go over someones head. Even when there is no head I’m going over. It just doesn’t feel right. I shouldn’t have to be put in that kind of position.

    I then expressed some thoughts on the current crop of possible candidates for the front desk manager gig. I hear things. I’m more informed than the hotel management can guess. I probably displayed just a little to much vehement disgust on the subject of one ex fdm that was in the contention for the job again. I made claims that I would walk out if that person got the job. I may even be prepared to follow through on that claim. And of course after I had expressed myself the gm asked me more or less why I didn’t apply for the job. My response can best be summed up with this movie quote:

    After 12 years in the minor leagues, I don’t tryout.

    Honestly you guys probably think I’m crazy. But it’s just really the way it is. Now while I don’t have Crash Davis’s good looks or charm, I do feel like I’m in his predicament. And that is why I told the gm I would never apply for the job. I told him he could offer me the job. Which of course went unanswered. I’ve worked at this hotel since I was a sophomore in high school. I don’t think that after all that time I feel the need to apply for something that they should have the common god damn sense to offer me.

    Of course as it was pointed out in a conversation with a friend just the other day that is why I’m still a night auditor who makes less than nine dollars an hour. And I’m fine with that. I just have these crazy notions on how things should work. I fully understand that my idealistic expectations are just that.

    And you know what else? Fuck them. While some of the management here at the hotel may not know me personally there are some that do. I know I have a personnel file going way back. Just by reading that these people “should” know to offer me the job. I mean for christ’s sake I’ve been fired from this shithole and then hired back by the same guy that fired me. If I didn’t know what I was doing I think I never would have made it back into the place.

    No fuck them. If they did offer me the job I would (as I’ve stated before) laugh in their face and tell them no. The way things are now at the hotel I can’t imagine the money would be worth it. It would probably only be a grand or two over what I make now. And that’s just not good enough. No maybe in another time and another place I would have applied for the job. But that time and place is long gone. It’s only here and now unfortunately.

    Views: 1,036
    Tuesday May 17th 2005
    Hell Froze Over! 12:12 am-
    Comments Comments (4) Categories Bad Hotel Permalink Permalink
    1 Star2 Stars3 Stars4 Stars5 Stars (No Ratings Yet)

    The impossible has happened. Something that never entered my head as a possibility. I’m still in a state of disbelief with a side of paranoia. It’s just all kind of funny. After years of working at the hotel they finally ask me (no applying, no resume) to be front desk manager. And I’m still in that whoa phase.

    Of course in defense of my big talking in the past I would like to point out I did laugh in the temp gm’s face when he said it. It was just a very weird moment. The gm comes up to the desk and starts his usual banter and he shakes my fucking hand. Which I would like to point out I’m not a big fan of shaking hands.

    After the hand shaking he asks me how things are going (And what the fuck is it with these kinds of people that always got to shake your hand? Do they get off on touching others or something?). I respond the same way I have the last few times he’s asked me this. The place is falling apart. It’s chaos here at the desk. The place needs a manager to give these desk clerks focus. What else can I say? It’s all hunky dory?

    And my recollection becomes a blur. Somehow he slips in the question of me becoming front desk manager. Time slowed. I ask him are you offering me the job? I restated my lack of desire to apply for the job. No it’s yours if you want it he says. Which at this point I’m laughing again. Just how desperate have they become that they offer me the job?

    In less than five minutes time money is mentioned and something about a certain number of days to get used to it or something. It all flew past me faster than I could digest the information. And I’m left with a number of questions. How much money? How many hours do I work? How long will I last before they fire me? Have they gone completely insane? Those kinds of questions.

    I would like to take this time to thank the old lady in sales who has been talking me up to this gm guy. It’s nice that someone in the hotel management believes in me. But it makes me wonder if they really understand what kind of monster they would inviting into their little management circle?

    I can honestly say that in my opinion the majority of managers at the hotel are a bunch of goldbricking candy asses who don’t have the slightest idea on how to manage. The majority is made up of a bunch of corporate shills that know how to do nothing other than ass kiss. Am I making my feelings clear here? I get in there I want to only do my job. I don’t want to be friends with the other managers. I don’t want to be friends with the owner. And I will not kiss any ass. I just don’t see how this could possibly end very well.

    Views: 953
    Tuesday May 24th 2005
    Just An Auditor 5:56 am-
    Comments Comments (0) Categories Bad Hotel Permalink Permalink
    1 Star2 Stars3 Stars4 Stars5 Stars (No Ratings Yet)

    I swear that one of these days I will write about the new Star Wars movie. Until that day I must burden you with more bullshit from the hotel. When I last wrote I had been given a half assed offer of becoming the front desk manager. Now I guess it was expected that I go running in to see these assholes to accept their so generous offer of which no details were given to me about. If you mistook me for someone who’s going to just jump through hoops because of your obviously desperate need to fill the position?

    No you will find that kind of person I’m sure. And that kind of person I’ve talked about before. What kind of person am I referring to? Well lets see. I’m talking about the kind of young foolish inexperienced person that’s going to accept this job they are offering for a salary that is just not worth the 50 hours they demand a manager works. I’m talking about the kind of ambitious fool who just doesn’t have the god damn common sense to know to stay away from this sinking ship.

    You also have to honestly look at how they have slowly dropped their expectations of the quality of the person to fill the position. They couldn’t even afford to pay someone who has worked in the hotel business for more than a decade and been the fdm of the hotel before. So what do you honestly think they will pay someone who has next to no experience in this kind of job? The biggest thing to keep in mind about this job offer is this promise of bigger and better in 90 days. I hope you can get that in writing.

    I guess what I’m trying to say is I feel sorry for the poor fool they dupe into taking the job. Whomever takes the job has a rough time ahead of them. But I guess sometimes the only way a person can learn is by the hard way. I know they have a hard time ahead of them because they won’t find any help in me. I don’t train the person that is supposed to be my manager. Call it a silly thing. I expect the manager to know what they need to know when they take the job. That’s why they are the manager. And me I’ll continue to just be an auditor.

    Views: 717
    Friday May 27th 2005
    What Am I Thinking? 2:27 am-
    Comments Comments (0) Categories Bad Hotel Permalink Permalink
    1 Star2 Stars3 Stars4 Stars5 Stars (No Ratings Yet)

    After hearing of how certain individuals where after the job of front desk manager I decided to once again take the plunge into management. Well I’ve agreed to be one of two names that the gm is going to pitch to the owner. So nothing is concrete yet. But the job is mine if I’m picked. And I don’t know what the hell I’m thinking giving up the easy life of the audit.

    Everything will change. I’m going to have to get used to working mornings. Which won’t be the tallest hurdle I’ll face as a front desk manager. Mostly it will be getting along with the other managers. Well and people in general, because honestly I’m not sure I’m a people person. Which makes me wonder what the fuck I’m thinking all the more.

    My biggest problem as I see it are the front desk employees. The last time I did this manager thing I tried my best to be that nice manager and in the process failed miserably. So the nice guy shit is out. I don’t really know how I’ll handle it, but I do have some ideas. Well I don’t really have any ideas that won’t get me sued. What I want is for stuff to be done my way. If it’s not being done my way well then it time for the highway.

    I also can tell you that there will be no bus and there will be no points. Either do your job or don’t. No need to get on or off of some hypothetical bus. You don’t do your job, your fired. Pretty simple and it seemed to have worked for me in the past. And to me there is no need for any kind of incentive program such as the points system. I’ve always felt that my only incentive was that I got paid for doing my job. Again pretty simple. I don’t see the need to have to bribe someone to do what their supposed to be doing anyway.

    Which leads me to the actual front desk clerks. Man I can’t even begin to start to tell you all what I think about the current batch of desk employees. Instead let me tell you about what happened just tonight.

    A guy comes in and wants to check in. He says that he has reservations for two rooms that are right next to each other. Now this could just be a guest lying, which happens all the time. But the guy goes on to tell me he even was told what room numbers he was going to have. The way I was taught is that first you never guarantee the guest anything like specific locations of the rooms. And secondly your not supposed to tell them what room number they will have when you make the reservation.

    But this guy was told all of that. And this kind of shit happens way to often. So I’ll have my hands full trying to un-train the front desk of the bad habits they have picked up. But for now I’m not going to think about it. This decision of who becomes front desk manager won’t happen till next week. Until then I’m going to enjoy what could be my last week as a night auditor.

    Views: 825
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